How can we help you?
What should I do if I no longer have the receipt?
It is generally not possible to accept product returns without a proof of payment. For this reason, it is recommended that you keep your receipt safe and make a copy if necessary, as proof of purchase is crucial when making complaints or filing in insurance claim due to theft.
Details of your orders from our JACK WOLFSKIN online store will be saved automatically with us*. If you have lost the appropriate documentation, contact Customer Services and they will be happy to send you a copy.
*Your details will only be saved for the purposes of your order and not used for any other purposes.
Contact and help
Do you have any other questions or do you need individual assistance?
If so, please get in contact with our customer service team:
00800-WOLFSKIN